退换与退款

1. The nature of the product

A Fête invitation is a personalised digital product delivered within minutes of payment. Once your invitation link has been generated and delivered, the service has been performed — which is why refunds work differently than for physical goods.

2. When you are entitled to a refund

Full refund if payment succeeded but no working invitation link was delivered to your email (after checking spam) and we cannot fix it within 48 hours.

Full refund for duplicate charges for the same invitation.

Full or partial refund where a defect on our side materially breaks your invitation (wrong template rendering, broken images we cannot repair before your event).

3. What is not refundable

Change of mind after delivery, typos in details you entered (you can fix these yourself from the dashboard at any time before expiry), and expiry of the link after the event — expiry is part of the product.

4. How to request one

Email hello@fete8.com from your purchase email, with the invitation link and a short description, within 14 days of purchase. We respond within one business day. Approved refunds are returned to the original payment method through Stripe; banks typically post them within 5–10 business days.

5. Your statutory rights

Nothing here limits rights you hold under UAE consumer-protection law that cannot be waived by agreement.